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authwobe

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Reply with quote  #1 
Hi,
seems like Chartboost is getting more and more professional... NOT. This morning I was checking my earnings since the last day of the month past.
At 7 AM i was having 447$ or something, 1h later 404$ a pretty big Chartboost revenue cut, and at this time I also saw a message I didn't get the chance to screenshot it but mainly the message was:

"Since 27 aug we had some server issues that may cause some installs to be duplicated, so the revenue may fluctuate" or something like that..

Just great, I assuming nobody knows how much installs they may have lost or didn't pay during this issue or in general...

I know Admob "fluctuates" the revenue by 10-20% I'm seeing there pretty often changes from 19 dolars 1h ago to 14$. I don't know why they do that but anyway it's frustrating.

The revenue history bar is still showing the revenue before the cut.

Not cool Chartboost, not cool.
I've attached some screenshots: Screen Shot 2015-09-01 at 08.07.13.png  Screen Shot 2015-09-01 at 08.07.21.png 

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authwobe

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Reply with quote  #2 
Did anyone else experience this "fluctuation"? I bet issues like this brings me 1.43$ revenue days with Chartboost..
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Crichton333

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Reply with quote  #3 
I lost 100 $ from Chartboost, was this "double install" bug real or did they just steal money from us ?
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kompleted.com

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Reply with quote  #4 
That's a huge chunk of change you lost there. What a bummer. Chartboost has server issues and as always, it is the developers who suffer. 
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authwobe

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Reply with quote  #5 
I really don't know, I've gave them an email and they responded like this:

Hi Mihail,        [my name is Mihai, but anyway]

On August 27th, a technical issue began causing some installs and their associated transactions to be duplicated, leading to inflated spend for advertisers and earnings for publishers over the weekend. All valid transactions have been properly accounted for. We are reprocessing the analytics for these days, so as a result your earnings/spend and converted install counts may fluctuate through the next day(s).

We apologize for this inconvenience. Please let me know if you have any questions or concerns.


Risto Laine
Support Europe
Chartboost



So basically only Chartboost knows what we lost or not.

Also Chartboost revenue has been incredible low this month, incredible low! like 66$ in 9 days.. (it used to be 200$ by this time of the month). I don't know what's happening there, but I'm migrating to AppLovin (meaning that I will show AppLovin more).
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Crichton333

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Reply with quote  #6 
Is Chartboost taking away money again, this message today, seriously not cool.

"We've detected a tracking issue with some advertising apps that has affected September installs delivered and earnings."

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authwobe

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Reply with quote  #7 
I'm seeing the same error. I swear if they take my money away again, I'm going to take a dump on their ad network. Plus that this month was a shitty month, it's 18th of the month and I've made only 116$, where it used to be like 400 two months ago for the same date. Also I was having a good day in downloads (2000 downloads) over 18000+ impressions, and the revenue -> 2.21$ :| like really? 1069 downloads on iOS that day revenue 0.33$ rest of them were google play and 50 on amazon, revenue --> 1.88$ Total 2.21$ this is not cool at all..
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Crichton333

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Reply with quote  #8 
It didnt really hit me that hard last month because the revenue was great but this month is like 50% worse than ever before so it will hurt if they pull the same stunt.

Have to give some more love to Applovin in my future releases.

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authwobe

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Reply with quote  #9 
Yep, I have Applovin in so little games and most of the days now it is the main revenue source. I've have days when with just as little as 2400 impressions it makes 23-24$, or days with 1500 impressions when it makes 15 so about 10$ ECPM that's pretty huge
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javaexp

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Reply with quote  #10 
that's why i see a decline in earnings too. Thanks Chartboost
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Martin

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Reply with quote  #11 
Been a lower month for us so far on chartboost too, and applovin. But its due to lower installs compared to August. I think because all the kids are back in school now.

Martin
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Crichton333

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Reply with quote  #12 
LOL the message of doom is back on the Chartboost dashboard, bye bye money again.
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javaexp

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Reply with quote  #13 
grrrr chartboost ruined my income last month. 50% decline there. I use chartboost for ios.
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authwobe

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Reply with quote  #14 
Chartboost revenue cut again. This time 100$. I've just sent them an email regarding this problem and I;m waiting response. Take a look. cut me off.png 
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authwobe

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Reply with quote  #15 
Update: Apparently Chartboost has some earnings inconsistency problem and I hope that my earnings will not be affected by this.
incon.PNG 


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